ERP Reference
EFI Pace
The mid-market print industry’s incumbent MIS, built around the estimating, scheduling, and shop floor workflow that general ERPs don’t model well.
- Vendor
- eProductivity Software (formerly EFI)
- Deployment
- On-prem or Cloud
- Typical fit
- $5M to $200M print and packaging
- Industries
- Commercial Print, Packaging, Labels
What it is and who it’s for
EFI Pace is a print MIS that handles the workflow from RFQ to delivery in one system. Originally built by Pace Systems in the 1990s, acquired by Electronics For Imaging in the 2000s, and now operating under eProductivity Software (EPS) after EFI sold its software business to Symphony Technology Group in 2023. Pace has been the dominant mid-market commercial print MIS for two decades.
Print manufacturing has a workflow general-purpose ERPs don’t model well. Estimating has to price substrate, ink, plates, prepress, press time, post-press finishing, and shipping, with conditional logic for each. Scheduling has to respect press configurations (web vs. sheet-fed, color count, format size), changeover constraints, and downstream finishing dependencies. Inventory tracks rolls and pallets, not piece-count SKUs. Cost actuals come from operator clock-ins, press counters, and waste records, not generic work orders. Pace is built around those realities from the data model up, which is the whole reason print shops choose it over a general ERP.
The buyer profile is consistent. Commercial print, packaging, or label manufacturers doing $5M to $200M in revenue. Often replacing a homegrown Access database, a spreadsheet operation, or an older print MIS (Pace 2000, ePS, Logic, Hagen, PrintCafe). Usually multi-plant or planning to scale to multi-plant. Frequently has a recent acquisition or a generational handoff driving the system re-evaluation.
Pace is print-first, finance-second. The estimating, scheduling, and shop floor modules are deep. The accounting and reporting modules are workable but rarely the strongest part of the system. Shops where the print workflow is the core business usually accept that trade-off. Shops where finance complexity is the core problem (multi-entity, international, ASC 606) often pair Pace with a separate accounting system or look at a general-purpose ERP instead.
Where it wins
Print estimating depth
Print estimating is one of the hardest things for a general ERP to do well. Substrate cost varies by roll size and grade. Ink cost varies by coverage and color count. Plate cost varies by print run. Press time depends on the specific press the job will run on, which depends on the substrate, which depends on the format. Post-press finishing (cutting, folding, binding, laminating, foiling) has its own cost model. Pace handles all of this natively, with the conditional logic that real print quotes require. Shops moving off spreadsheets usually see immediate gains in estimate accuracy and turnaround time, which is the most visible early win of a Pace deployment.
Press scheduling and capacity planning
Print scheduling isn’t just “what runs when.” Changeover time between substrates is significant. Color matching across a job sequence affects setup. Some presses can’t run certain substrates or formats. Pace’s scheduling module respects these constraints and lets a planner optimize across multiple presses, shifts, and crews. Compared to running scheduling in Excel or a generic ERP’s MRP module, the difference in throughput is measurable. This is one of the reasons multi-plant operations standardize on Pace rather than letting each plant pick its own MIS.
Shop floor data collection
Pace integrates with prepress workflows (JDF/JMF), press controllers, and shop floor terminals. Job tickets flow from estimating into production with the print-specific data the floor actually needs. Operators clock in and out of jobs, record waste, log press counts, and feed back actuals that update job costs and inform future estimates. Most print shops that take shop floor data seriously end up needing Pace or a comparable print MIS. General ERPs require significant customization to capture the same data with the same fidelity, and the customization rarely survives upgrades.
Vertical knowledge baked into the workflow
The product was built by people who knew print. The data model reflects it. Job tickets capture substrate, ink, plate, and finishing data without custom fields. Reports speak in pieces, signatures, impressions, and waste percentages, not abstract units. Estimating defaults and pricing logic reflect industry norms. Standard chart of accounts maps to print P&L categories without restructuring. Compared to forcing a general ERP to model print, Pace lands faster, stays more accurate, and survives staff turnover better because the language matches what print operators already use.
Where it falls short
Financials and reporting depth
Pace’s accounting module handles AR, AP, GL, and standard reporting, but it’s not as deep as a dedicated financial ERP. Multi-entity consolidation is workable but not elegant. International tax (VAT, GST) requires careful setup. ASC 606 revenue recognition is basic. Shops with finance complexity often pair Pace with a separate accounting system (Sage Intacct, QuickBooks Enterprise, or a general ERP) and integrate, which adds an integration tax. The reporting story is similar: canned reports are fine, custom reports usually require external BI or the Pace developer toolkit. Print shops where the operational workflow is the core problem usually accept the trade-off. Shops where finance is the core problem don’t.
UI and on-prem legacy
The codebase shows its age. The interface feels dated compared to modern cloud ERPs, especially for users coming from web-native software. Some workflows take more clicks than they should. The cloud-hosted version improves accessibility but doesn’t fully modernize the experience. For shops where the staff is already comfortable with Pace, this matters less. For shops trying to attract younger production planners, estimators, and IT staff, the UI is a real recruiting headwind that’s worth scoring honestly during selection.
The integration story reflects the same legacy. Pace doesn’t expose a modern REST API. The API layer it does ship is SOAP-based (XML over HTTP), not the JSON-over-HTTPS pattern most modern apps and middleware expect. Integrations typically run through that SOAP API, direct database-level reads, or scheduled file exchange. That makes integration projects more expensive, the developer pool to build them smaller, and it becomes a real cost line whenever you connect Pace to anything cloud-native.
Customization is expensive and creates upgrade dependencies
Pace is configurable, but deep customization requires professional services from EPS or a Pace partner. That costs real money up front and creates upgrade dependencies that compound over time. Shops that try to customize heavily early in the implementation end up with the highest upgrade pain later. The discipline of mapping your workflow to Pace’s defaults wherever possible, and only customizing where your business genuinely differs, is the same discipline that wins on any ERP. The shops that get burned are the ones that say “we’ll just configure it our way” without scoring the long-term maintenance.
Roadmap uncertainty under EPS
EFI sold its software business to Symphony Technology Group in 2023, with the print MIS portfolio (Pace, Monarch, Radius, PrintSmith) now operating under eProductivity Software. The transition is recent enough that the long-term product roadmap, investment cadence, and consolidation plans across the four sister products are still being established. For a shop evaluating Pace today, this is worth a direct question to the vendor: what’s the investment plan for Pace specifically, versus the broader EPS portfolio, and what’s the migration story between sister products if EPS consolidates the line?
Implementation reality
Typical timeline
Pace implementations typically run 6 to 12 months for a single-plant deployment, longer for multi-plant. The estimating module usually goes live first because that’s where most shops are bleeding the worst. Scheduling, shop floor, and finance follow in phases. Implementations that try to go live with everything at once usually slip. The disciplined approach is a phased rollout with explicit cutover dates for each module, accepting that the old system runs in parallel for a few months while the new one stabilizes. The post-go-live cliff hits Pace implementations the same way it hits any ERP, with the added wrinkle that print shops often discover their estimating assumptions were wrong only after the first quarter of real production data flows back. See The Post-Go-Live Cliff for the months one through six patterns to watch for.
Implementation team requirements
Pace needs an estimating lead who knows the shop’s pricing logic cold, a production lead who can map current scheduling practice to Pace’s model, and an IT lead who’ll own integrations and ongoing admin. Most implementations also need a finance lead engaged from the start, even though finance modules go live later. EPS or a Pace implementation partner handles configuration and training. Your internal team handles process design, data prep, and adoption. Expect power users to commit 30 to 50 percent of their time during build and parallel testing, and the project lead to be effectively full-time during the cutover window. Underinvesting here is the single most common reason Pace implementations land badly.
True cost range
The vendor quote covers software license, implementation services, training, and first-year support. Beyond that, expect significant cost in data migration from the previous system (especially if it’s a legacy Access database, a Hagen/Logic/PrintCafe deployment, or homegrown spreadsheets), integration with prepress workflow and press controllers, and possibly a separate accounting integration if the shop pairs Pace with a general ledger system. The vendor quote is the smallest piece of the actual spend. See What ERP Vendors Don’t Tell You About the True Cost of Implementation for the framework, or run your numbers through the ERP True-Cost Calculator. Integration with the press floor and prepress systems is where Pace TCO usually blows out. See The Integration Tax for that pattern.
On-prem deployment adds another layer the vendor quote doesn’t include. Server hardware, OS and database licensing, backup infrastructure, and the IT headcount to keep it running are all on you. Over a five-year horizon the on-prem total cost meaningfully exceeds cloud-hosted once you score the full stack, even before counting downtime risk and disaster recovery overhead.
Third-party add-ons that aren’t in the demo
Several functional areas that look like core ERP features are actually third-party integrations Pace doesn’t include in the base license. Sales tax calculation (Avalara, Vertex) once you have multi-state or international exposure. Shipping rate engines and label printing for real outbound freight, not just occasional UPS shipments. Credit card processing if you take card payments through the system. Document delivery and e-invoicing platforms for clients that require them. Each one has its own per-transaction or annual cost, and each one usually surfaces after contract signature rather than during the sales cycle. Build the full list of integrations you’ll need and ask the vendor explicitly what’s included versus what’s add-on before you sign.
Usually compared against
The print MIS market has a handful of real players at this level. Avanti Slingshot is the most common direct comparison, especially for commercial print shops with diverse output mixes. Slingshot’s product feels more modern, with a real cloud architecture from the ground up, but its market share is smaller than Pace’s and partner support is thinner in some geographies. EFI Monarch (now also under EPS) is the sister product aimed at larger commercial print and packaging plants. Monarch and Pace overlap in some configurations, but Monarch is the heavier system for higher-volume shops with more complex operations.
EFI PrintSmith Vision (also under EPS) is the smaller-shop product for quick print, small format, and franchise operations. PrintSmith and Pace rarely compete in the same evaluation. HiFlow is the comparison in packaging-heavy environments where converting workflows (corrugated, folding carton, flexible packaging) matter more than general commercial print. Label Traxx is the comparison for label printers specifically. Traxx is vertical-deep in label production, and Pace usually loses head-to-head against it in pure-label shops while winning in mixed shops that also run commercial print or packaging.
Tharstern is a UK-origin MIS that competes increasingly in North America, particularly in commercial and packaging shops looking for a modern alternative to the EFI portfolio. The honest sixth comparison is building it yourself in Microsoft Access plus QuickBooks plus Excel, which is what Pace usually replaces. The all-in cost of homegrown is rarely what shops think, and the breakage moments (key person leaves, scaling beyond one plant, audit comes calling) are where Pace’s pitch lands hardest.
Selection questions to ask
- What print processes do you actually run, and do you need Pace’s standard modules or specific add-ons (digital, wide format, packaging, labels, mailing)? The base license rarely covers everything a real shop does.
- How will Pace integrate with your existing prepress workflow (Esko, Kodak, Fujifilm, Heidelberg Prinect) and your press controllers? Native, supported, or custom-built? The cost varies by an order of magnitude.
- What’s the shop floor data collection plan? Operator terminals, mobile, or none? Real-time press counters or end-of-shift entry? Each path has a different implementation cost and a different long-term value.
- How will accounting work? Pace’s built-in GL, AR, and AP, or a separate accounting system (Sage Intacct, QuickBooks Enterprise, a general ERP) integrated to Pace? Most multi-plant or PE-backed shops end up with the latter.
- On-prem or cloud-hosted? The cost, IT requirements, customization story, and disaster recovery profile differ meaningfully between the two.
- What’s the data migration plan from your current system, and how much of the historical data is worth keeping? Most Pace implementations slip on data, not configuration.
- Who’s your implementation partner: EPS direct, a regional Pace partner, or a third-party print-MIS consultancy? Each has different incentives, response times, and post-go-live availability.
- What’s been promised about Pace’s roadmap under EPS ownership? Investment cadence, cloud-first features, and the consolidation story across the four EPS print MIS products (Pace, Monarch, Radius, PrintSmith) all deserve direct answers.
- What’s the sandbox or test environment story for ongoing changes after go-live? You’ll need one, and the cost should be in the deal from day one.
- What are the renewal terms? Pace contracts have historically been multi-year, and renewal pricing should be negotiated into the original deal, not left for the renewal cycle.
Related notes
- What ERP Vendors Don’t Tell You About the True Cost of Implementation. The framework applies cleanly to Pace. The vendor quote covers software and services; the internal cost of estimators, planners, and operators on the project rarely shows up in the proposal.
- The ERP Demo Is Theater. Print MIS demos can be even more scripted than general ERP demos because the vertical is narrow and the demo data has been polished for years. Demand a demo with your own job tickets and your own substrate prices.
- The Integration Tax. Prepress workflow, press controllers, shipping systems, and (often) a separate accounting system all need to talk to Pace. The integration layer is where Pace TCO most often blows out.
- The Post-Go-Live Cliff. Pace implementations have a specific version of the cliff: estimating goes live first and reveals that the shop’s historical pricing assumptions were wrong. The next quarter is where the cliff hits.
- When to Walk Away From an ERP Project Mid-Implementation. If a Pace implementation is in trouble, the warning signs (estimators reverting to spreadsheets, planners running parallel schedules, finance not closing the month on time) are recognizable and the recovery move is the same as on any ERP.
Working through an EFI Pace decision?